Policies

Updated 6/2/2016 DAYCARE: Doggedly Devoted (DD) has a two day per week minimum. All clients must be enrolled in a monthly package of regularly scheduled days or half days. Additional days are $45 per day. Additional half days are $28 each. HALF DAYS: Half days are mornings: 7 am to 1 pm; OR afternoons: 1 to 7 pm. ARRIVAL AND DEPARTURE POLICY: Doggedly Devoted (DD) operates itinerary-based daycare with scheduled activities and rest time for the dogs. To maintain this schedule you must pick up your pet within the stated pick up and drop off hours: 7 AM to 10 AM and 5 PM to 7 PM. Half day pick ups are drop offs are between 12 and 2 pm. PICK UP AND DROP OFF SERVICE: DD offers pick ups and drop offs from and to your home within a prescribed area at an additional charge.  We offer a two-hour window in the morning (7 am to 9 am) and evening (5 pm to 7 pm). For mid-day drop offs and pick ups (for half days) the window is 12 pm to 2 pm. We cannot guarantee a specific time within that window. Same day requests are $10 additional, and we are not always able to accommodate last-minute requests. MISSED PICK UP: If you have not picked up your dog by the posted closing time, you will be charged $5 for every 15 minutes you are late. If you are more than 60 minutes late, you will be charged for a night of boarding at the rate of $100 and you can pick up your dog on the following day. If you do not pick up your during pick up hours the next morning, you will be charged for another day of daycare. We cannot guarantee attended overnight boarding for dogs without a boarding reservation. BOARDING: We only offer boarding for regular daycare dogs. The fee for boarding is based on any overnight period up to 24 hours. After the 24-hour period, normal daycare charges apply.. Any boarding reservation made fewer than 72 hours in advance is subject to an additional $30 charge for the first three nights of the reservation, if we are able to accommodate your reservation.  All dogs must be enrolled in daycare for at least 2 weeks before they can board with us. A 50% deposit is required to confirm boarding reservation. 25% (half the deposit) is refundable with at least10 days’ notice. The deposit is non-refundable within 10 days of the start of the reservation. CANCELLATIONS: All daycare reservations must be cancelled via email or phone AT LEAST 48 hours in advance of your dog’s scheduled arrival, otherwise you will not get a make up day. Each daycare dog will get TWO sick days per year for daycare only—if a dog misses with less than 48 hours notice because they are sick the first and second time they will not be charged. For every cancellation with fewer than 48 hours notice thereafter, even if they are sick, you will be charged for the day. We will pause daycare packages while dogs recover from their illness. SICK DOGS: The following symptoms in dogs are not allowed on the playroom floor. Please keep your dog home if they: are coughing (and have not been diagnosed with and treated for seasonal allergies); are unable to control their bowels. Dogs who have diarrhea on the playroom floor will be separated for the remainder of the day. Please let us know if your dog is having loose stools for a known, non-contagious reason (antibiotics, ate something gross, etc.). REFUNDS: We do not offer refunds. All refunds are at the discretion of the management. PAYMENT: Payment in full is required BEFORE your pet leaves our facility. We accept Visa, MasterCard, American Express, Discover, and cash.  We do not accept personal checks. COLLARS AND LEASHES: All dogs play “naked.” Your leash and collar, are stored on your dog’s hook. For the safety of all our dogs, we walk most dogs on heavy-duty slip leads. If determines that your pet will be handled and transported more safely while employing the use of another type of leash or collar, including but not limited to a Gentle Leader head collar, Halti, Sense-ation, or martingale collar, we reserve the right to employ the use of such an item. We will never, ever use a choke collar, pinch collar or spike collar, even if that is what you use with your dog.  We strongly encourage anyone using these tools to consider using a safer tool to walk your dog. ABANDONMENT POLICY: If your dog is left for more than 72 hours past the scheduled date of pick up, without receiving payment and clear information as to what the new date of pick up will be, the animal will be considered abandoned. In such case, the animal shall become the property of DD and we will do as we see fit with the animal, in our sole discretion and at no liability to us, at your sole expense. ANIMALS THAT ARE NOT A SAFE FIT: DD reserves in its sole discretion the right to refuse to accept, or to reject upon acceptance, any dog who we believe would not safely integrate with the rest of the animals, or who we believe does not have an appropriate temperament to integrate into our environment. This includes, but is not limited to, aggressive, anti-social, overly active, overly anxious or physically ill dogs. VACCINATIONS: All dogs are required to be fully vaccinated pursuant to NYC & NYS law (against distemper, parvo, rabies and bordetella) and provide proof thereof. We require a printout from your vet, which you can either bring in to us or have the vet scan and email directly to us. It is your responsibility to make sure that your pet continues to be fully vaccinated per NYC law while visiting Doggedly Devoted, and you are required to provide us with updated vaccination records for your pet, each time they are vaccinated. We do not accept titres in lieu of vaccinations. FLEA PROTECTION: All dogs must be wearing flea protection (during all months that the temperature remains above 32 degrees Fahrenheit), in the form of a topical liquid, such as Advantage or Frontline. Flea collars are NOT acceptable. If your dog contracts fleas while at DD, DD is not responsible because proper flea protection is your responsibility. VETERINARY CARE: DD will use our best efforts if your pet becomes ill or injured. We will try to contact you and/or your vet immediately. If that is not possible, and we deem it necessary, we will seek immediate medical attention for your pet, at your sole expense, from the most readily available certified veterinarian. By signing below, you authorize DD and its representatives to act "as owner," at your sole expense, in the case of medical necessity. MEDICATION: If your dog is boarding with us, please be sure to provide us with a sufficient supply of your dog's medication (and a little extra in case your trip gets extended) and proper instructions on how to administer it. For regular daycare clients we can also keep medication on hand if a mid-day dose is required. FEEDING: If your dog is boarding with us, we do mealtimes on a schedule of two meals per day for boarding dogs. We do not provide mealtime for daycare dogs.  There is a $5 charge per day for daycare dogs who require a meal during the day unless they are under the age of 6 months. There is a $5 charge per meal for boarding dogs who require extra meals unless they are under the age of 6 months. FOOD: We strongly suggest that you provide food for your dog for boarding. We also recommend that you provide slightly more than sufficient food for the duration of your dog’s stay. If you choose not to provide food, Doggedly Devoted will provide a top of the line, normal dog food, for a surcharge of $5/day. SPAY/NEUTER: All dogs over the age of 6 months must be spayed or neutered. Should your dog inadvertently become impregnated, DD shall not be liable for any resultant litter, illness or medical expenses, or otherwise. RESPONSIBILITY: DD does not assume and shall not be held responsible for any liability with respect to the dog listed in this agreement, arising out of or from the boarding of this dog, or any damages which may accrue from any other cause whatsoever, including loss by fire, theft, running away, injury to persons, animals or property, unavoidable causes, or death or injury to any other animal caused by the within named dog during the term of this contract, whether this dog be on the premises of DD or not, and the owner of said dog agrees hereby to be and is solely responsible for any and all acts of behavior of said dog at any time within the term and time for the contract. In no case shall DD be in any way liable or responsible. OWNERSHIP: The owner of the within named dog specifically represent that he is the sole owner of said animal and that there is not now any lien or mortgage against said animal, and that the required annual license has been obtained. LIEN: DD shall have, and is hereby granted, a lien on the aforesaid animal for any and all unpaid boarding and/or other charges resulting from the boarding of said animal within DD. The owner hereby agrees that in the event the monthly or daily boarding charges are not paid within thirty days after they become due an payable in accordance with the terms of this contract, DD may exercise its lien rights, and ten days after notice to owner may dispose of said animal for any and all unpaid charges, at private or public sale, and owner specifically waives and claims if such sale does not secure a price adequate to pay such costs of board and/or other charges delinquent plus costs of sale, then owner shall and must pay DD the difference. Any monies realized by DD at such a sale, over and above the charges due and cost of sale shall be returned to the Owner. Notice shall be conclusively deemed to have been given pursuant to this paragraph if notice in writing of such intended sale shall be mailed by registered mail to the owner of the within named animal at the address given herein, and no further notice shall be required. LEGAL FEES: If action is to be instituted by DD to enforce this contract, owner promises to pay such sum as the Court may fix as attorney’s fees. CONCLUSION: This Agreement contains the entire agreement between the parties. All terms and conditions hereof shall be binding upon the successors and assigns of the parties. The owner guarantees payment of this bill. If for any reason this bill is not paid when presented, and is placed in the hands of an attorney for collection, the owner agrees that a reasonable fee may be added for attorney’s fees, and other such costs as the court may allow. If a provision of this Agreement is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect the validity or enforceability in that jurisdiction of any other provision of this Agreement.